Subscriptions
You may cancel a subscription at any time from your account. Cancellation normally stops the next renewal while access remains available through the current paid period. Cancelling does not automatically create a refund for a period that has already started.
Credits
Unused pay-as-you-go credits generally remain available in your account. If a technical error prevents a paid generation from completing, contact us with your account email and approximate time so we can investigate and, where appropriate, restore the affected credits or issue another remedy.
When we may issue a refund
Huffoo generally does not issue refunds for digital credits, subscriptions, or other completed purchases. We may issue a full or partial refund, at our discretion, where required by law, where a duplicate or unauthorized charge is confirmed, where a material technical issue prevented the digital service from being provided, or where an accidental purchase is reported promptly and the purchased credits or subscription benefits have not been used. Refunds are returned through the original payment provider and may take additional time to appear.
How to contact us
For a refund request, email support@huffoo.com with the account email, transaction reference, and a brief description of the issue. We may ask for information needed to verify the transaction.